Östersund Municipality - AI-Driven Co-creation for Municipal Efficiency

The Social and Labour Market Administration used Vocean to optimize resources while maintaining or increasing citizen benefits.

About Östersund Municipality

The Social and Labour Market Administration of the Municipality of Östersund carries out the work decided by the council on the municipality's social services for individual and family care, including the distribution of grants to non-profit organizations in the field, as well as managing grants from the social fund for general and children's assistance needs. They also take care of integration and migration issues as well as labor market issues and adult education.

The Challenge

The aim of the workshop was to generate proposals for efficiency improvements within the municipality. 30 managers from the social and labor market administration gathered for a workshop where they had to come up with solutions to the question: How can we use our resources in an even better way while maintaining or increasing citizen benefits?

The Solution

The idea generation already started before the workshop when links were sent out to the participants who contributed in advance to the basis that would be further developed during the workshop.After a short introduction to the day, the idea generation continued where each participant was asked to submit 7-8 ideas. Then the facilitators asked provocative questions to get the creativity flowing, such as: "If laws did not exist, what would we do?" and "If we lost a third of our staff, what would we do?".As participants had already started generating ideas in advance, less time was spent coming up with ideas when the group met and more time could be spent on discussions and co-creation.The first step in co-creation was for participants to go through the list of contributions and like the ideas they agreed with. Based on the collected ideas, Voceans AI was able to identify 4 categories. Participants then liked 2 ideas from each category which led to a prioritization list for each category. The participants were divided into 4 groups and each group was assigned by the facilitators one of the most liked ideas from each category. They co-created around these ideas leading to 4 refined solutions for each category.Finally, Vocean's AI, Copilot, was used to produce a report. This AI report was then used as a basis for further work on the proposed solutions.The engagement during the workshop was great. In total, more than 100 ideas were collected, which were reduced to the 4 refined solutions for each category. In the survey sent out afterwards, several of the participants described the occasion as fun, creative and inspiring, as well as a relief to avoid the documentation work afterwards.

Results & Impact

Östersund Municipality’s Social and Labor Market Administration organized a successful workshop aimed at streamlining resource use while maintaining or increasing citizen benefits. By using the Vocean platform for preparatory idea generation and democratic prioritization, participants were able to focus on co-creation during the workshop itself. Using the AI tool Vocean Copilot, a comprehensive report was compiled, saving time and facilitating further work. The workshop resulted in four refined solutions per category, and participants appreciated the innovative and engaging work process.

Key Insights

Important lessons learned from the project implementation

Östersund Municipality’s Social and Labor Market Administration organized a successful workshop aimed at streamlining resource use while maintaining or increasing citizen benefits. By using the Vocean platform for preparatory idea generation and democratic prioritization, participants were able to focus on co-creation during the workshop itself. Using the AI tool Vocean Copilot, a comprehensive report was compiled, saving time and facilitating further work. The workshop resulted in four refined solutions per category, and participants appreciated the innovative and engaging work process.

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